If you feel you have made contact with one of our representatives, it is important that you absolutely DO NOT attempt to contact them directly. For purposes of maintaining equilibrium in the fabric of space and time, our representatives can only reach out to you when they sense their services are needed; they cannot respond to your direct requests. If our representative has contacted you, simply write your replies on a standard piece of paper and leave it near your current gateway. Our representatives will do the rest. Yes, that's right - service made easy!